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Our Customers Our Partners Leadership Board of Directors Press & News ANNOUNCING : Clarabridge Named A Leader in The Forrester Wave™: CFM Platforms, Q1 2020 Blog Contact Us CX Studio Login Engage (CX Social) Login Platform Products Overview Clarabridge Analytics Clarabridge Engage Customer Experience Contact Center Digital Customer Service Solutions By Industry Overview Banking & Financial Services Consumer Goods Healthcare Retail Tech, Media & Telecom Travel & Hospitality Contact Center Services Resources & Support Resources Platform Training Technical Support Events & Webinars Upcoming Events C3 2020 San Diego C3 2020 London About Overview Careers — We’re Hiring! Our Customers Our Partners Leadership Board of Directors Press & News Request a Demo Clarabridge Named A Leader in The Forrester Wave™: Customer Feedback Management Platforms Out of all the participants, Clarabridge received the highest score in the current offering category. In addition to earning the highest possible score in the criteria of customer success and support, product vision and strategy, and scalability, Clarabridge received the highest scores of all vendors in the integrations, text analytics, and customer relationship criteria. This report focuses on the tools and technology CX professionals need to drive their initiatives forward, and in our opinion and CX-industry expertise, shows that no other solution is more effective. View the Full Report Actionable Insights from Every Customer Interaction, in One Platform Grow sales, ensure compliance, and increase efficiency with the AI platform that listens at every customer touchpoint to uncover depth and nuance. See for Yourself Listen Everywhere Capture every call, review, social post, and survey. Clarabridge helps you connect quickly to cover every source of feedback. Learn More Analyze AI-Fueled Insights See what’s driving feedback volume, sentiment, effort, or satisfaction across various customer segments. Learn More Act on Data Use the data to empower teams, drive operational improvements, solve for points of friction, and improve overall customer experience. Learn More Engage with Customers Provide support and close the loop with customers so that you transform negative feedback, amplify positive feedback, and influence the conversation. Learn More Our Vision Powering you with insights to deliver the best customer experience At Clarabridge, we are obsessed with delivering innovative customer experiences and contact center solutions. With over a decade of experience in designing and delivering industry-recognized best-in-class text and speech analytics, we have enabled thousands of global brands to transcend from insights to action. Let's have a conversation: 4 Waves of Forrester Recognition Clarabridge is proud to be named a Leader in Customer Feedback Management and Text Analytics , and a Strong Performer in AI-Fueled Speech Analytics , and Social Suites . 89% Customer Renewal Rate Clarabridge customers value their partnerships with us and keep coming back for more. 130 Pre-Built Industry Models Clarabridge has an extensive collection of industry use cases and models that are pre-built and ready to deploy with your data. 18 Billion Conversations Processed Clarabridge is only getting faster and smarter, so we’ll always be able to scale with you. 100% of Customer Touchpoints Phone calls, chat, email, and social are just a few ways customers are talking to you. Clarabridge transcribes 100% of voice recordings quickly and accurately. Top Global Brands Choose Clarabridge Hundreds of major brands use Clarabridge to improve the customer journey. Explore Our Customers Customer Experience Learn More Contact Center Learn More Digital Engagement Learn More See Clarabridge in Action Resources & Events Update on C3 San Diego 2020 After careful consideration, and in light of the ongoing Coronavirus (COVID-19) developments, we have no choice but to reschedule C3 San Diego to early Fall, dates and location will be announced over the next several days. Rescheduling this event will enable us to provide the experience that our customers, prospective customers, partners, and employees expect and deserve in a safe environment. Learn More Whitepaper How to Unleash the True Value of Your Contact Center Operations E-book Building a Team for the Next Generation of Digital Customer Service E-book How Listening to the Voice of the Customer Rewards Healthcare Organizations Recent News From the Blog These Bots Were Made For Talking Press Clarabridge Announces Breakout Growth in 2019 In the News 2020 Stevie Award Winners Request a Demo Stay Connected ©2019 Clarabridge®. All rights reserved. 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